RESPONSIBLE GAMING POLICY

GENERAL INFORMATION

This Responsible Gaming Policy (“Policy”) is issued by the operator of the Play Australian Games platform (https://playaustraliangames.com), a licensed digital service enabling Australian users to purchase and manage official lottery entries online. The company operates independently as a digital courier and account management service for state and national lottery products, fulfilled through authorised retail channels in Australia. All platform activities are governed by applicable Commonwealth, State and Territory laws and regulatory codes, including the Interactive Gambling Act 2001 (Cth), the Northern Territory Code of Practice for Responsible Gambling, and consumer protection requirements under the Competition and Consumer Act 2010 (Cth).

Play Australian Games facilitates participation in official, government-regulated Australian lottery draws. Each entry corresponds to a genuine lottery ticket purchased on behalf of the user, in the user’s name, from an authorised Australian lottery retailer. The Play Australian Games website does not operate a betting service, does not offer odds-based wagering products, and does not provide speculative or derivative gambling instruments.

The company recognises and accepts its legal, ethical, and social responsibilities to prevent gambling-related harm. This Policy sets out the mandatory safeguards, control mechanisms, behavioural guidelines, and support systems implemented to uphold a high standard of responsible gaming conduct. The Policy is subject to periodic review and will be updated in response to regulatory amendments, operational risk factors, or systemic incidents.

TABLE OF CONTENTS

1. USER ELIGIBILITY AND AGE VERIFICATION
2. PLATFORM CONTROLS AND PLAYER PROTECTIONS
3. SELF-EXCLUSION AND NATIONAL REGISTER INTEGRATION
4. WARNING SIGNS AND USER RISK INDICATORS
5. FORMAL SELF-ASSESSMENT PROTOCOL
6. THIRD-PARTY HELPLINES AND SPECIALIST SUPPORT
7. MINOR PROTECTION AND PARENTAL CONTROLS
8. BEHAVIOURAL GUIDELINES FOR RESPONSIBLE PLAY
9. TECHNOLOGY MONITORING AND DATA USE LIMITATIONS
10. ENFORCEMENT, REVIEW, AND CONTACT DETAILS

1. USER ELIGIBILITY AND AGE VERIFICATION

Access to Play Australian Games is strictly restricted to individuals who have attained the minimum legal age of 18 years. Persons under 18 are prohibited from accessing, registering for, or using any functionality of the platform.

Age declarations are required at registration and are subject to verification using Know Your Customer (KYC) protocols. The platform utilises a combination of electronic verification tools and documentary authentication of government-issued identification documents to validate the user’s legal eligibility.

The Play Australian Games website reserves the right to request additional identity verification documents where initial verification attempts are inconclusive, unsuccessful, or where account activity presents heightened risk indicators. Failure to complete the identity verification process will result in denial of service access and account deactivation.

Users who are identified as being under the age of 18 will have their accounts terminated without notice, all access revoked, and relevant authorities may be notified in accordance with applicable legal obligations.

2. PLATFORM CONTROLS AND PLAYER PROTECTIONS

Play Australian Games provides users with a suite of voluntary control tools designed to support self-regulation and mitigate the risk of gambling-related harm. These include:

• Deposit Limits: Users may impose daily, weekly, or monthly caps on account deposits. Requests to increase a deposit limit are subject to a mandatory seven-day cooling-off period.
• Session Reminders: Automated prompts notify users after prolonged periods of continuous session activity, encouraging regular breaks.
• Transaction History Access: Users have uninterrupted access to their full play, deposit, and withdrawal history within the account dashboard.
• Voluntary Timeout: Users may temporarily deactivate their account for a fixed period between one day and six months. During this time, all account access and transactional capability is suspended.
• Permanent Self-Exclusion: Users may permanently exclude themselves from the platform by deactivating their account and requesting inclusion on the internal exclusion register. This triggers an indefinite suspension of platform access and a ban from marketing communications.

All control tools are accessible through the account management section of the platform or via direct request to customer service at support@playaustraliangames.com.

3. SELF-EXCLUSION AND NATIONAL REGISTER INTEGRATION

Play Australian Games fully supports and complies with BetStop — the National Self-Exclusion Register established under Commonwealth law.

Users may self-exclude by registering through the BetStop portal (www.betstop.gov.au) or by requesting exclusion directly through the platform. Once a user is listed on the National Self-Exclusion Register, they are legally barred from accessing or using any licensed gambling service in Australia, including this platform, for the duration of the selected exclusion period.

Play Australian Games performs automated register checks against BetStop during user onboarding and prior to relevant transactional events. Internal self-exclusion registers are also maintained in compliance with the Northern Territory Code of Practice for Responsible Gambling.

All self-exclusion decisions are legally binding and irreversible for the duration specified by the user. The company strongly encourages individuals experiencing loss of control or other risk indicators to utilise this facility.

4. WARNING SIGNS AND USER RISK INDICATORS

While lottery participation is generally considered a low-intensity gambling activity, Play Australian Games acknowledges that some users may exhibit problematic behaviour patterns or experience harm.

The platform continuously monitors transactional activity and behavioural signals for red flags, including but not limited to:

• Uncharacteristic increases in deposit frequency or transaction value
• Repeated unsuccessful withdrawal attempts
• Attempts to bypass or override user-imposed deposit limits
• Login activity displaying compulsive or disordered usage patterns
• Support communications or account behaviour indicating psychological distress

Where such patterns are identified, the platform may, at its sole discretion:

• Issue information to the user regarding available harm minimisation resources
• Recommend activation of control tools, including deposit limits or timeout functions
• Initiate a temporary account suspension or restrictions pending further review

Monitoring activities are conducted exclusively for regulatory compliance and harm minimisation purposes. No behavioural data is used for direct marketing, personalised advertising, profiling, or automated decision-making.

5. FORMAL SELF-ASSESSMENT PROTOCOL

Play Australian Games provides all users with access to a confidential self-assessment tool derived from the internationally recognised Problem Gambling Severity Index (PGSI).

The tool is designed to assist users in self-evaluating their gambling behaviour and in identifying potential early warning signs. Sample assessment prompts include:

• Have you attempted to reduce or stop gambling without success?
• Has gambling caused you financial hardship or debt?
• Has your gambling activity affected relationships, employment, or health?

A positive response to any assessment item may indicate a heightened risk of harm. Users are encouraged to implement platform restrictions or consider initiating self-exclusion following a concerning self-assessment outcome.

The tool is available on the Responsible Gaming page of the platform at https://playaustraliangames.com.

6. THIRD-PARTY HELPLINES AND SPECIALIST SUPPORT

Play Australian Games encourages individuals experiencing distress or harm related to gambling to seek assistance from independent, qualified professionals. The following third-party services are recommended for free and confidential support:

These services are unaffiliated with The Play Australian Games website and operate under their own governance and confidentiality frameworks. Play Australian Games does not provide medical, psychological, or therapeutic advice.

7. MINOR PROTECTION AND PARENTAL CONTROLS

Play Australian Games is intended exclusively for adult use. Individuals under 18 years of age are strictly prohibited from accessing, registering for, or participating in any aspect of the platform.

In addition to age verification protocols, the company advises all users to adopt appropriate household protections, including:

• Installation of network-level parental control software
• Activation of built-in operating system features (e.g., Apple Screen Time, Microsoft Family Safety)
• Implementation of device-level access restrictions or router-based filtering

Parents and legal guardians are responsible for supervising minors and ensuring that access to gambling services is effectively restricted. Suspected unauthorised access by a minor should be reported to support@playaustraliangames.com.

8. BEHAVIOURAL GUIDELINES FOR RESPONSIBLE PLAY

Play Australian Games promotes a healthy, informed approach to lottery participation. Users are advised to observe the following behavioural standards:

• Avoid gambling with money allocated to essential living expenses
• Predetermine and adhere to strict personal spending limits
• Refrain from gambling in response to loss, stress, or emotional distress
• Do not attempt to chase or recover previous losses
• Treat lottery participation as entertainment, not investment
• Maintain balance by engaging in non-gambling social and recreational activities

Users should note that lottery outcomes are determined solely by chance and are not influenced by the number of tickets purchased or frequency of play. All draws are conducted independently by official lottery operators and are not subject to influence by The Play Australian Games website.

9. TECHNOLOGY MONITORING AND DATA USE LIMITATIONS

Play Australian Games uses a range of technologies, including session tracking, behavioural monitoring tools, and anonymised analytics to uphold responsible gaming obligations. These systems are configured to operate within the confines of Australian privacy and data protection law, including the Privacy Act 1988 (Cth) and the Australian Privacy Principles.

For compliance purposes, the platform may collect and process the following categories of user data:

• Transactional data (e.g., deposits, withdrawals, entry activity)
• Device and browser metadata (e.g., IP address, device type, session duration)
• Interaction data relevant to control tool usage (e.g., timeout activation, deposit limit adjustments)
• Support contact and communication logs (e.g., user-reported issues, help requests)

The use of personal information for the purpose of behavioural monitoring is limited strictly to:

• Assessing user eligibility and identity verification
• Enforcing platform restrictions (e.g., self-exclusion, deposit limits)
• Monitoring compliance with responsible gaming frameworks
• Fulfilling legal obligations under relevant State and Commonwealth law

Personal information is never used for advertising personalisation, cross-platform profiling, or the targeting of vulnerable individuals. The platform does not collect, store, or process any sensitive personal information (e.g., medical history, religious beliefs, sexual orientation, or political affiliation) for the purpose of advertising or profiling.

Users are provided with full privacy disclosures in the platform’s Privacy Policy, available at https://playaustraliangames.com/privacy. Requests to access, correct, or delete personal information may be submitted at any time to support@playaustraliangames.com.

Play Australian Games implements Cookie Consent Mode in compliance with Google Ads and Microsoft Ads requirements. Users are informed of and may manage their consent preferences through the integrated Consent Management Platform (CMP). Personalised advertising cookies are disabled unless and until valid consent is obtained.

10. ENFORCEMENT, REVIEW, AND CONTACT DETAILS

This Responsible Gaming Policy is actively enforced by The Play Australian Games website through its internal compliance and legal affairs team. All enforcement actions are carried out in accordance with prevailing legal obligations and platform licence terms.

All authorised staff members receive mandatory annual training in responsible gaming protocols, harm minimisation, privacy regulation, and user protection mechanisms. Ongoing professional development is required for any personnel in positions involving user safety or account governance.

This Policy is subject to annual review and may be revised from time to time to reflect updates in legislation, regulatory guidance, operational procedures, or emerging risk factors. The most current version is always published at https://playaustraliangames.com/gaming.html

For responsible gaming queries, support, or incident reporting, users may contact the platform using the details below:

• Support Email: support@playaustraliangames.com
• Phone: (+61) 480 888 888

If you or someone you know is experiencing difficulties with gambling, please use the support tools available on the platform or seek immediate assistance through the National Self-Exclusion Register at www.betstop.gov.au or via the third-party support services listed in Section 6 of this Policy.