TERMS OF SERVICE

Last Updated: 10 July 2025

These Terms of Service govern your use of Play Australian Games, an Australian digital lottery platform operated by The Play Australian Games website. Access is restricted to users aged 18+ located in Australia. The platform acts as a ticket courier, not a lottery operator. Terms cover eligibility, conduct, privacy, liability limits, indemnities, and Australian legal compliance.

AGREEMENT TO LEGAL TERMS

These Terms of Service ("Terms") constitute a legally binding agreement between you and The Play Australian Games website ("we", "us", "our"), the operator of the website https://playaustraliangames.com ("Platform"), governing your access to and use of the Platform and all associated products, services, features, content, and functionality (collectively, the "Services").

By creating an account, accessing the Platform, or using any part of the Services, you confirm and warrant that:

  • You are at least 18 years of age;
  • You are physically located within the territory of Australia at the time of access and participation;
  • You have read, understood, and unconditionally agree to be legally bound by these Terms, our Privacy Policy, Responsible Gambling Policy, and any other applicable policies published on the Platform;
  • You possess full legal capacity to enter into binding contractual arrangements enforceable under Australian law.

If you do not accept these Terms in their entirety, you must immediately discontinue use of the Platform and all related Services.

We reserve the right to amend these Terms at any time by publishing an updated version on the Platform. Continued use of the Services after such publication constitutes your binding acceptance of the amended Terms.

TABLE OF CONTENTS

  1. USER ELIGIBILITY AND AGE VERIFICATION
  2. DESCRIPTION OF SERVICES
  3. LEGAL NATURE OF LOTTERY COURIER MODEL
  4. ACCOUNT REGISTRATION AND VERIFICATION
  5. USER OBLIGATIONS AND CONDUCT
  6. PROHIBITED USES AND PLATFORM MISUSE
  7. INTELLECTUAL PROPERTY AND LICENSING
  8. USER COMMUNICATIONS AND FEEDBACK
  9. LICENCE TO USER CONTRIBUTIONS
  10. PLATFORM MONITORING, SECURITY AND AUDIT
  11. SERVICE AVAILABILITY AND MODIFICATIONS
  12. TERMINATION, SUSPENSION AND ACCOUNT CLOSURE
  13. LIABILITY DISCLAIMERS
  14. LIMITATIONS OF LIABILITY
  15. INDEMNITY AND REIMBURSEMENT
  16. DATA COLLECTION, PRIVACY AND CONSENT
  17. ELECTRONIC COMMUNICATIONS AND NOTICES
  18. CONSUMER LAW AND NON-EXCLUDABLE GUARANTEES
  19. GOVERNING LAW AND JURISDICTION
  20. CONTACT AND REGULATORY INFORMATION

1. USER ELIGIBILITY AND AGE VERIFICATION

Access to the Platform and use of the Services is strictly limited to individuals who:

  • Are natural persons aged 18 years or older;
  • Are physically located within Australia at the time of access;
  • Are not subject to any legal restriction, regulatory exclusion, or platform ban that prohibits their participation.

We implement mandatory technical and procedural controls to verify the identity and age of all users, including through document verification, geolocation, and automated screening systems. You expressly agree to cooperate with all verification requests, including submission of government-issued identification and supporting documentation.

We reserve the right to suspend, restrict, or permanently deny access to any user whose eligibility cannot be conclusively established.

2. DESCRIPTION OF SERVICES

Play Australian Games is a fully digital lottery platform that enables eligible users in Australia to purchase official lottery tickets from authorised Australian retailers via an online interface. The Platform operates exclusively as a digital facilitation service and does not itself conduct any lottery draw or game of chance.

  • Lawfully acquired from authorised lottery retailers within Australia;
  • Fulfilled through physical purchase and scanned into the customers digital account;
  • Held in trust for the benefit of the customer;
  • Associated with automatic result checking and prize notification;
  • Eligible for direct prize payment into the users account in accordance with governing lottery rules.

We are not affiliated with, endorsed by, or a direct licensee of any lottery operator. Our role is limited to fulfilment, delivery, and account management.

The Platform operates under a legal lottery courier model. We are not a lottery operator and do not conduct or facilitate betting or wagering. Each purchase made through the Platform corresponds to the acquisition of a real ticket, sourced from a licensed Australian lottery retailer.

By using the Platform, you:

  • Acknowledge that you are not wagering on draw outcomes but purchasing a valid entry to an official lottery draw;
  • Understand that the ticket is held in trust for your benefit and that we act as a service provider for fulfilment, ticket management, and prize handling;
  • Accept that any prize entitlement, draw eligibility, and rules of participation are governed by the terms and conditions of the relevant lottery provider.

The Platforms operations comply with the Interactive Gambling Act 2001 (Cth), applicable licensing requirements, and all relevant Australian consumer and gambling laws.

4. ACCOUNT REGISTRATION AND VERIFICATION

To access the Services, you must create an individual user account on the Platform. By registering, you agree to:

  • Provide true, complete, and current personal details, including name, address, date of birth, and contact information;
  • Keep your account information accurate and updated at all times;
  • Protect your account credentials against unauthorised access or use;
  • Not allow any third party to access your account under any circumstance.

As a condition of use, you consent to identity verification processes that may include:

  • Electronic Know Your Customer (eKYC) checks;
  • Upload of official identification and proof of address;
  • Verification of payment instruments;
  • Cross-referencing against anti-fraud, AML/CTF, and regulatory databases.

Failure to complete the verification process to our satisfaction may result in denial of access, refusal of service, withholding of winnings, or permanent account closure.

We reserve the right to refuse, suspend, or terminate any account at our sole discretion if the account:

  • Contains inaccurate or unverifiable information;
  • Presents a compliance risk;
  • Is associated with suspicious activity, fraud, or unlawful conduct.

5. USER OBLIGATIONS AND CONDUCT

You must use the Platform strictly in accordance with applicable law and these Terms. You agree to:

  • Use the Services solely for your personal, lawful, and non-commercial purposes;
  • Maintain secure and exclusive access to your account;
  • Ensure that all information provided is accurate, up to date, and truthful;
  • Refrain from interfering with or attempting to manipulate Platform systems or content;
  • Notify us immediately of any change in eligibility, including relocation outside Australia.

You acknowledge that lottery participation is a form of entertainment that involves financial risk, and you assume full responsibility for all decisions and consequences arising from your use of the Platform.

6. PROHIBITED USES AND PLATFORM MISUSE

You must not, under any circumstances:

  • Create more than one account per individual user;
  • Provide false or misleading identity or location information;
  • Access the Platform while located outside of Australia;
  • Attempt to circumvent geolocation, age verification, or compliance systems;
  • Use automation tools, scripts, or bots to access or interact with the Platform;
  • Upload or transmit any malware, spyware, or malicious code;
  • Interfere with Platform operations, databases, APIs, or infrastructure;
  • Engage in or facilitate money laundering, fraud, or unauthorised gambling;
  • Target or engage minors or vulnerable persons in connection with gambling activities;
  • Breach Australian advertising or gambling promotion regulations.

Any breach of this section may result in:

  • Immediate termination of your account and forfeiture of funds or tickets;
  • Referral to law enforcement or regulatory bodies;
  • Commencement of civil or criminal proceedings.

7. INTELLECTUAL PROPERTY AND LICENSING

All content, functionality, and intellectual property displayed or made available through the Platform—including but not limited to software, source code, designs, trademarks, logos, text, graphics, and audiovisual elements ("Platform Content")—is either owned by, or lawfully licensed to, The Play Australian Games website and is protected by Australian and international intellectual property laws.

Subject to compliance with these Terms, we grant you a limited, non-exclusive, non-transferable, revocable licence to access and use the Platform Content solely for your lawful personal use in connection with the Services.

You must not:

  • Reproduce, copy, distribute, republish, sell, or exploit the Platform Content for any commercial purpose;
  • Modify, reverse-engineer, decompile, or create derivative works from any Platform Content;
  • Use our trade marks, service marks, or logos without prior written consent;
  • Remove, obscure, or alter any proprietary notices.

Unauthorised use of Platform Content constitutes a breach of these Terms and may result in civil or criminal liability.

All third-party trademarks or brand references appearing on the Platform are the property of their respective owners and are used for descriptive purposes only. No affiliation or endorsement is implied.

8. USER COMMUNICATIONS AND FEEDBACK

The Platform may provide mechanisms for you to submit feedback, questions, support enquiries, or other communications ("User Communications") via forms, emails, or messaging tools.

By submitting User Communications, you represent and warrant that:

  • The content is accurate, lawful, and not misleading or defamatory;
  • You own or have the right to submit the material;
  • The communication does not infringe any intellectual property, privacy, or confidentiality rights;
  • It does not contain malicious code, viruses, or unlawful material.

We may use, store, evaluate, or discard User Communications at our discretion, including for quality assurance, customer support, training, and service improvement purposes.

We assume no obligation to publish, respond to, or take action based on any User Communication received.

9. LICENCE TO USER CONTRIBUTIONS

By voluntarily submitting User Communications or other user-generated content, you grant The Play Australian Games website an irrevocable, perpetual, royalty-free, worldwide, non-exclusive licence to use, reproduce, modify, display, and distribute the material for operational, compliance, training, marketing, or promotional purposes.

To the extent permitted by law, you waive any moral rights or rights of attribution in relation to such contributions.

You agree to indemnify and hold us harmless against any loss or liability arising out of or connected to your submission, including infringement, defamation, or breach of confidence claims.

10. PLATFORM MONITORING, SECURITY AND AUDIT

We reserve the right, at all times and without notice, to:

  • Monitor use of the Platform for compliance with legal obligations and these Terms;
  • Investigate suspected breaches, unauthorised access, or irregular usage patterns;
  • Suspend or restrict access where necessary to preserve Platform security or integrity;
  • Report misconduct or unlawful activity to regulatory authorities or law enforcement;
  • Conduct security audits, patching, backups, and infrastructure maintenance.

We employ technical and organisational safeguards to protect Platform systems and user data, including encryption, access controls, intrusion detection, and vulnerability assessments.

We accept no liability for loss or damage arising from any temporary suspension or access restriction undertaken for security, compliance, or system integrity purposes.

11. SERVICE AVAILABILITY AND MODIFICATIONS

We may, at any time and without liability:

  • Modify, upgrade, restrict, suspend, or discontinue all or any part of the Services;
  • Change ticket pricing, supported lottery products, fulfilment methods, or Platform features;
  • Conduct scheduled or unscheduled maintenance, resulting in temporary service outages;
  • Terminate or alter user access to any part of the Services for operational or legal reasons.

You acknowledge and agree that:

  • Service interruptions, latency, or downtime may occur due to maintenance, technical faults, or force majeure events;
  • The Platform may rely on third-party vendors, data providers, and telecommunications infrastructure beyond our control;
  • You will not hold us liable for any loss or inconvenience caused by downtime, service changes, or performance issues;
  • Continued use of the Platform after any modification constitutes your acceptance of the updated Services and Terms.

12. TERMINATION, SUSPENSION AND ACCOUNT CLOSURE

We may, without prior notice and at our absolute discretion, suspend, restrict, or permanently terminate your access to the Platform and Services if:

  • You breach any provision of these Terms or applicable law;
  • You provide false, incomplete, or unverifiable information;
  • You engage in conduct that is unlawful, abusive, fraudulent, or harmful to the Platform or other users;
  • We are directed to do so by a government authority, regulator, or court order;
  • Your account poses a security, integrity, or reputational risk to the Platform.

Upon termination:

  • Access to your account and all Services will be immediately revoked;
  • Unfulfilled orders may be cancelled in accordance with applicable law and licensing obligations;
  • Personal data will be retained or deleted as required by law and our Privacy Policy.

Termination of your account does not affect any accrued rights or obligations under these Terms. We are not liable for any loss, refund, or inconvenience arising from termination, suspension, or closure of your account.

13. LIABILITY DISCLAIMERS

To the fullest extent permitted by law, all Services are provided on an as is and as available basis, without warranties of any kind, express or implied.

Without limiting the foregoing:

  • We make no representations or guarantees as to continuous availability, fault-free functionality, or freedom from technical errors;
  • We do not warrant the successful purchase, fulfilment, or transmission of any lottery ticket or draw entry;
  • We make no assurances regarding draw outcomes, winning probabilities, or results notifications;
  • We are not responsible for any inaccuracies, interruptions, or failures caused by third-party lottery operators, payment processors, network infrastructure, or external systems;
  • We do not guarantee that the Platform or Services will be compatible with all devices, operating systems, or software configurations.

You acknowledge that your use of the Services involves inherent risk, including potential financial loss, and that you assume full responsibility for your participation.

Nothing in these Terms excludes, restricts, or modifies any consumer guarantee, warranty, or right that cannot be lawfully excluded under the Competition and Consumer Act 2010 (Cth).

14. LIMITATIONS OF LIABILITY

Subject to any non-excludable rights under the Australian Consumer Law:

  • We are not liable for any indirect, consequential, incidental, punitive, exemplary, or special loss or damage, including loss of data, profits, revenue, opportunity, or goodwill;
  • We are not liable for any failure, delay, or disruption caused by events beyond our reasonable control, including third-party failures, outages, or force majeure events;
  • We are not responsible for losses arising from user error, including the provision of incorrect identity details, contact information, or payment data;
  • We are not liable for unauthorised access to your account resulting from failure to maintain credential confidentiality.

To the extent permitted by law, our maximum aggregate liability to you for any claim arising out of or in connection with the Services is limited to the lesser of:

  • The amount paid by you for the lottery ticket related to the claim; or
  • AUD $100.

This limitation applies regardless of the nature of the claim, whether based in contract, tort (including negligence), statute, equity, or otherwise.

Nothing in these Terms limits our liability for death or personal injury caused by negligence, fraud, or any liability that cannot be lawfully excluded under Australian law.

15. INDEMNITY AND REIMBURSEMENT

You agree to fully indemnify, defend, and hold harmless The Play Australian Games website, its directors, officers, employees, contractors, licensors, and affiliates from and against all losses, liabilities, claims, damages, costs, fines, penalties, or expenses (including reasonable legal fees on a full indemnity basis) arising out of or in connection with:

  • Your breach of these Terms or any applicable law or regulation;
  • Any material submitted by you that infringes third-party rights or breaches applicable standards;
  • Any fraudulent, negligent, or unauthorised use of your account or the Services;
  • Any use of the Platform that violates advertising, consumer protection, or gambling laws.

We reserve the right to assume exclusive control of any matter subject to indemnity, and you agree to cooperate fully in the defence of such matters.

16. DATA COLLECTION, PRIVACY AND CONSENT

We handle all personal information in accordance with the Privacy Act 1988 (Cth), the Australian Privacy Principles (APPs), and our published Privacy Policy available at https://playaustraliangames.com/privacy.

By using the Platform, you consent to our collection, use, disclosure, and storage of your personal information for the following lawful purposes:

(a) Identity and Age Verification
We collect government-issued ID, residential address, and payment data to meet anti-money laundering (AML), counter-terrorism financing (CTF), and gambling licensing obligations.
(b) Analytics and Monitoring
We use cookies, device fingerprints, IP addresses, browser metadata, and session tracking tools (e.g., Google Analytics, Microsoft UET) to monitor usage, prevent fraud, and improve Platform performance.
(c) Advertising and Remarketing
We may use non-sensitive personal data for interest-based advertising in compliance with Google Ads and Microsoft Ads policies. Users can opt out by contacting: support@playaustraliangames.com.
(d) Service Fulfilment and Security
We may share personal information with regulated third-party vendors, including payment processors, KYC services, and fulfilment providers under binding contractual and confidentiality controls.

All data is stored in secure systems with encryption, access restrictions, and regular security audits.

You may access or correct your personal information by contacting support@playaustraliangames.com.

Further detail regarding data handling practices is set out in our Privacy Policy.

17. ELECTRONIC COMMUNICATIONS AND NOTICES

By creating an account, accessing the Platform, or engaging with our Services, you consent to receive communications from us in electronic form, including:

  • Legal notices, updates to these Terms, and compliance-related communications;
  • Electronic delivery of receipts, ticket confirmations, account statements, and prize notifications;
  • Promotional offers and marketing communications, subject to your opt-out rights.

You agree that all such electronic communications satisfy any legal requirement that such communications be in writing.

Electronic notices will be deemed delivered upon transmission, regardless of whether you access or review the message.

You may withdraw your consent to receive electronic communications by closing your account and ceasing use of the Services. Withdrawal of consent may affect the availability of certain Platform features.

18. CONSUMER LAW AND NON-EXCLUDABLE GUARANTEES

Nothing in these Terms excludes, restricts, or modifies any consumer guarantee, right, or remedy available to you under the Australian Consumer Law (ACL) or any other applicable law that cannot be excluded by contract.

Where such a guarantee applies and liability cannot be excluded but may be limited, our liability is limited, at our election, to:

  • The re-supply of the relevant Services; or
  • The payment of the cost of having the Services supplied again.

To the extent permitted by law, all other conditions, warranties, representations, and liabilities are excluded.

This section prevails over any other provision of these Terms to the extent of any inconsistency.

19. GOVERNING LAW AND JURISDICTION

These Terms are governed by and construed in accordance with the laws of:

  • The Northern Territory of Australia; and
  • The Commonwealth of Australia, including without limitation the Interactive Gambling Act 2001 (Cth), Privacy Act 1988 (Cth), and Competition and Consumer Act 2010 (Cth).

You irrevocably submit to the exclusive jurisdiction of the courts of the Northern Territory and all relevant Australian federal courts for the resolution of any dispute arising under or in connection with these Terms, the Platform, or the Services.

If you access the Platform from outside Australia, you do so at your own risk and are solely responsible for compliance with all applicable local laws.

20. CONTACT AND REGULATORY INFORMATION

Entity NameThe Play Australian Games website
Websitehttps://playaustraliangames.com
Emailsupport@playaustraliangames.com
Phone(+61) 480 888 888

All legal correspondence, regulatory enquiries, data access requests, or formal complaints must be directed to the above contact details and include:

  • Your full name and verified contact information;
  • A detailed description of the nature of your request or complaint;
  • Supporting documentation or evidence where applicable.

We reserve the right to verify your identity and the legal basis of any request prior to responding. We will respond to all valid requests in accordance with applicable legislation and internal compliance protocols, generally within 10 business days unless otherwise permitted by law.

This contact mechanism is not intended for routine customer support, ticket queries, or gameplay assistance. Please refer to the Platforms help resources or support interface for general enquiries.

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